Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve the Service. This includes:

a. Personal Information You Provide

• Account Registration: Name, email address, phone number, date of birth, gender, profile photo, and other details you provide when creating an account.
• Verification Data: Government-issued ID, driver's license, vehicle registration, insurance details (for drivers), and other documents for identity and safety verification.
• Ride Details: Pickup and drop-off locations, preferred routes, schedules, and preferences (e.g., music, smoking).
• Payment Information: Bank account details, credit/debit card information, or mobile money details processed through third-party payment providers.
• Communications: Messages, reviews, ratings, and feedback shared via in-app features.
• Support Requests: Information submitted when contacting customer support.

b. Automatically Collected Information

• Location Data: Precise GPS location (with your permission) to match rides, track trips in real-time, and provide navigation. We may collect background location for ongoing ride monitoring.
• Device and Usage Data: IP address, device type, operating system, browser type, app version, unique device identifiers, crash reports, and interaction data (e.g., pages viewed, time spent).
• Log Data: Access times, features used, and error logs.

c. Information from Third Parties

• Social Media: If you log in via social accounts (e.g., Google, Facebook), we may receive profile information.
• Payment Providers: Transaction confirmations.
• Analytics Partners: Aggregated usage statistics.
• Background Checks: Results from third-party verification services.

We do not collect sensitive personal data (e.g., racial or ethnic origin, religious beliefs) unless voluntarily provided and necessary for the Service.

2. How We Use Your Information

We use your data to operate the Service effectively and enhance your experience:

• Provide the Service: Match drivers and riders, facilitate bookings, process payments, and enable communications.
• Safety and Security: Verify identities, monitor rides for safety (e.g., real-time tracking), detect fraud, and resolve disputes.
• Personalization: Suggest routes, matches, and features based on your preferences and history.
• Customer Support: Respond to inquiries and improve service quality.
• Marketing and Communications: Send notifications, promotions, surveys, and updates (you can opt out).
• Analytics and Improvements: Analyze usage patterns to optimize the app, develop new features, and conduct research.
• Legal Compliance: Comply with laws, respond to legal requests, and enforce our Terms of Service.

We may use de-identified or aggregated data for any purpose, including sharing with partners given the consent of the owners of such information.

3. Sharing Your Information

We share your data only as necessary and with your consent where required:

• With Other Users: Limited profile info (e.g., name, photo, ratings) is shared with matched riders/drivers for coordination.
• Service Providers: Third-party vendors for payment processing, cloud storage, analytics (e.g., Google Analytics), mapping (e.g., Google Maps), and verification. These providers are bound by confidentiality.
• Business Partners: For promotions or integrations, with your consent.
• Legal and Safety Reasons: To law enforcement, regulators, or others if required by law, to protect rights, or in emergencies (e.g., accident reports).
• Business Transfers: In case of merger, acquisition, or sale, your data may be transferred.
• With Your Consent: For any other purpose you approve.

We do not sell your personal data to third parties.

4. Data Security

We implement reasonable technical, administrative, and physical measures to protect your data, such as encryption, access controls, and regular audits. However, no system is completely secure, and we cannot guarantee absolute security, as a result we remain indemnified from any error leading to the breach of your right to privacy. You are responsible for securing your account (e.g., strong passwords).

In case of a data breach, we will notify affected users and authorities as required by NDPR.

5. Data Retention

We retain your data as long as necessary for the purposes outlined, or as required by law. Account data is kept while active; inactive accounts may be deleted after 2 years. Ride history is retained for 7 years for legal and tax purposes. You can request deletion (see below).

6. Your Rights and Choices

Under NDPR and applicable laws, you have rights regarding your data:

• Access: Request a copy of your data.
• Correction: Update inaccurate information.
• Deletion: Request erasure (subject to legal obligations).
• Objection/Restriction: Object to processing or request restrictions.
• Portability: Receive your data in a portable format.
• Withdraw Consent: Where processing is based on consent.
• Opt-Out: Unsubscribe from marketing emails or disable location sharing (may limit Service functionality).
• Cookies: We use cookies for functionality and analytics. Manage via browser settings; essential cookies cannot be disabled.

To exercise rights, contact us at info@awaride.com. We respond within 30 days.

7. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it. Parents/guardians: contact us if you believe your child has provided data.

8. International Data Transfers

Your data is processed in Nigeria and may be transferred to servers in other countries (e.g., for cloud services). We ensure adequate protection, such as standard contractual clauses.

9. Third-Party Links and Services

The Service may link to third-party sites or integrate services (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies.

10. Changes to This Privacy Policy

We may update this Policy to reflect changes in practices or laws. We will post updates here and notify you of material changes. Continued use constitutes acceptance.

11. Contact Us

For questions or concerns, email info@awaride.com or use in-app support.

Thank you for trusting Awaride with your data.